Terms and Conditions

These Terms and Conditions (the “Terms”) govern access to and use of the website neuralvids.ai (the “Website”) and the AI-powered video-generation services made available through it (the “Services”). The Website and Services are operated by:

Klokota Digital OÜ is referred to in these Terms as the “Company”, “we”, “us”, or “our”.

These Terms apply to any person or legal entity that accesses the Website or uses the Services (the “User”, “you”, or “your”).

The Company provides an AI-driven platform that allows Users to generate short digital video clips from text prompts, still images, or a combination of both, and/or to browse and obtain pre-generated video content, for entertainment and personal, non-commercial purposes only.

Using the Website or Services outside of this entertainment scope is a material breach of these Terms and may result in immediate suspension or termination of your account without refund, at our sole discretion.

We disclaim any liability for losses, costs, or damages arising from any use of the Website or Services outside their intended entertainment purpose.

You may not access or use the Website or Services if you:

• are under the age of 18;
• lack the legal capacity to enter into a binding agreement;
• are located in, or are a resident, national, or entity of, a jurisdiction subject to sanctions, embargoes, or trade restrictions imposed by the European Union, the United States, the United Kingdom, or the United Nations;
• are listed on any applicable sanctions or restricted-party list;
• intend to use, or have previously used, the Services for unlawful purposes.

We do not routinely verify eligibility. It is your sole responsibility to ensure you meet these requirements. Use of the Website or Services by an ineligible person or entity is a material breach of these Terms and may result in immediate termination without refund.

To use certain features of the Services, you must register an account by providing a valid email address and a password that meets our security requirements. You must verify your account using the confirmation code sent to the email address provided.

Your account becomes active only once verification is complete.

You agree to:

• provide accurate, current, and complete information during registration, and keep it updated;
• keep your login credentials confidential and not share your account with any third party without our prior written consent;
• notify us immediately if you suspect unauthorized access to your account;
• accept full responsibility for all activity that occurs under your account.

When using your account, the Website, or the Services, you must not:

• use the Services for any unlawful purpose, or in a way that infringes the intellectual property, privacy, or other rights of any third party;
• generate, upload, or distribute video or image material that is defamatory, obscene, hateful, discriminatory, sexually explicit involving minors, depicts real identifiable individuals without their consent, including “deepfake”-style content, or is otherwise prohibited by applicable law;
• attempt to disrupt, overload, or impair the Website, Services, or the systems of the Company or third-party providers;
• attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of any part of our technology, or to sublicense, resell, or transfer such technology without authorization;
• use another person's likeness, voice, image, or other personal data through the Services without that person's prior explicit consent;
• act in a manner that could harm the Company's reputation or the security of its systems.

Through the Website, we provide access to AI-based tools that may include video generation from text prompts, image-to-video conversion, prompt suggestions, and modification of existing video or image content using AI technology. The specific features available may change over time.

We reserve the right, at our sole discretion, to modify, add to, or discontinue any part of the Services. If such a change materially deprives you of functionality you had already paid for, we will issue a corresponding refund.

All prices are displayed on the Website in Euro (EUR), which is also the currency in which payments must be made.

We may change the price of any Service at any time, at our sole discretion. Updated prices will be displayed on the Website and will apply prospectively.

Bank charges, currency conversion fees, or other transaction costs imposed by your payment provider are your responsibility and are not included in the displayed price.

Where required by applicable law, or where expressly provided for in these Terms, you may be entitled to a full or partial refund.

Transaction fees, currency conversion costs, and similar third-party charges are non-refundable and may be deducted from any refund amount.

To request a refund, please contact us at support@neuralvids.ai.

The Website and its content — including software, text, graphics, layout, and any tutorials — are owned by the Company or licensed to it by third parties and are protected by applicable intellectual property laws.

Except as expressly permitted under these Terms, you receive no rights in this content. You may not copy, reproduce, distribute, publicly display, or commercially exploit any part of the Website's content without our prior written consent.

All trademarks, logos, and trade names displayed on the Website belong to the Company or their respective owners. Nothing in these Terms grants you any right to use such marks without prior written authorization.

We do not systematically pre-screen video or image content generated or uploaded by Users, but we reserve the right to review, restrict, or remove any content that we consider to violate these Terms or applicable law.

We are not responsible for third-party content accessible through the Website or Services, including inaccuracies, errors, or any loss arising from your reliance on such content.

The Services may rely on infrastructure, models, or tools provided by third parties. We are not responsible for interruptions or failures caused by such third parties acting outside our control, to the extent permitted by applicable law.

We may suspend or discontinue integration with a third-party provider at our discretion if that provider poses a legal, security, or reputational risk.

Both you and the Company agree to take commercially reasonable measures to protect against unauthorized access, data breaches, malware, and similar cybersecurity risks.

You are responsible for keeping your account credentials confidential and must notify us promptly if you believe your account has been compromised. Failure to do so releases us from liability for resulting harm.

We may temporarily suspend an account we reasonably suspect has been compromised, pending clarification.

If you believe content available through the Website infringes your copyright or other intellectual property rights, send a written notice to support@neuralvids.ai with the subject line “Copyright Complaint”, including:

• your signature, physical or electronic, or that of an authorized representative;
• a description of the copyrighted work you claim has been infringed;
• the specific location (URL) of the allegedly infringing material;
• your contact details;
• a good-faith statement that the use is unauthorized;
• confirmation, under penalty of perjury, that the information provided is accurate.

If you believe content was removed in error, you may submit a counter-notice with equivalent information, including consent to the jurisdiction of the courts of Estonia.

Absent legal action from the original complainant within 10–14 business days of a valid counter-notice, we may reinstate the content.

To the fullest extent permitted by law, you agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, applicable law, or the rights of any third party.

We do not warrant that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free, or that video results generated will be accurate or reliable.

The Services are provided solely for entertainment and do not constitute legal, medical, financial, or professional advice of any kind. Consult a qualified professional if you require such advice.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of, or inability to use, the Website or Services, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be excluded under mandatory Estonian or EU law, including liability for death, personal injury, fraud, or gross negligence.

Neither party may assign or transfer its rights or obligations under these Terms without the other party's prior written consent, except as required by law or in connection with a merger, acquisition, or sale of substantially all assets of the Company.

Neither party will be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including natural disasters, war, civil unrest, governmental action, or failures of telecommunications, power, or payment systems.

The affected party must notify the other as soon as reasonably possible. If the event continues for more than 90 days, either party may terminate these Terms.

These Terms, and any dispute or claim arising out of or in connection with them, including non-contractual disputes, shall be governed by the laws of the Republic of Estonia, without regard to conflict-of-law principles.

Any such dispute shall be subject to the exclusive jurisdiction of the competent courts of Estonia, unless mandatory consumer-protection law grants you the right to bring proceedings in your own country of residence.

If any provision of these Terms is found invalid or unenforceable by a competent court, the remaining provisions will continue in full force and effect.

We may suspend or terminate your account, without refund, if you materially breach these Terms or any applicable Company policy, or if we reasonably believe your conduct poses a risk to the Company, other Users, or third parties.

Where practicable, we will notify you by email, and termination will take effect no later than three calendar days after such notice.

Deleting your account constitutes termination of these Terms but does not entitle you to a refund of amounts already paid. Termination does not release either party from obligations that accrued prior to termination.

Questions about these Terms can be sent to support@neuralvids.ai or by post to: